Privacy Policy

Chef Dee's Big Bold BBQ (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, communications, and catering services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit bigboldbbq.com or interact with our services.

Information We Collect

We may collect personal information you voluntarily provide to us when you:

• Request a catering quote
• Contact us by phone, email, or website form
• Subscribe to updates or marketing communications
• Submit inquiries regarding our services
• Engage with us through social media

The information we may collect includes:

• Name
• Phone number
• Email address
• Event details
• Event location
• Guest count
• Any information you voluntarily provide in messages or forms

We may also automatically collect certain website usage information including: IP address, browser type, device information, website activity and usage patterns, referral source, and cookies and analytics data.

How We Use Your Information

We use the information we collect to:

• Respond to quote requests and inquiries
• Provide catering services
• Communicate about bookings and events
• Improve our website and customer experience
• Send marketing or promotional communications
• Analyze website traffic and performance
• Protect against fraudulent or unauthorized activity

SMS and Phone Communications

If you provide your phone number, you consent to receiving communications related to your inquiry, quote, or event. These communications may include calls, text messages, appointment confirmations, and follow-up communications. Message and data rates may apply depending on your carrier. You may opt out of marketing-related communications at any time by replying STOP or contacting us directly.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to improve website functionality and understand user behavior. These technologies may collect information about pages visited, time spent on the website, device and browser information, and interactions with content and forms. We may use services such as Google Analytics, Meta/Facebook Pixel, call tracking software, and CRM or marketing automation systems. You can adjust your browser settings to refuse cookies if desired.

Sharing of Information

We do not sell your personal information. We may share information with trusted third-party providers that help us operate our business, including website hosting providers, payment processors, CRM and email marketing platforms, analytics providers, and communication and scheduling services. These providers are only given access to information necessary to perform services on our behalf. We may also disclose information if required by law or to protect our rights and business operations.

Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those third-party websites.

Your Rights and Choices

You may request to:

• Access the personal information we have about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To make a request, please contact us using the information below.

Children's Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: